FAQs
Find answers to common questions about our arcade equipment, services, and manufacturing process here.
What types of arcade equipment do you manufacture?
We manufacture a wide range of arcade machines, including claw machines, arcade motorcycles, racing machines, shooting simulators, boxing machines, blind box machines, and dancing machines. Each machine is designed for optimal user engagement and entertainment.
Where do you export your arcade equipment?
Maker Arcade exports to Europe, the US, and Southeast Asia. We have built a strong reputation in these regions, offering high-quality machines that cater to the unique needs of each market.
Can I customize arcade machines for my venue?
Yes, we offer complete customization options for all our machines. From branding to gameplay mechanics, we can tailor the machines to fit your venue’s specific requirements, ensuring a unique user experience.
Do you offer bulk production for large orders?
Absolutely. With a 12,000-square-meter factory and a team of over 100 skilled employees, we are well-equipped to handle bulk orders. Our production process ensures consistent quality and timely delivery for all orders.
What payment methods do you accept?
We accept T/T (Telegraphic Transfer) , Alipay, Wechat payments. For bulk and custom orders, payment terms can be discussed based on the order size and specific requirements.
Are your arcade machines suitable for arcades and theme parks?
Yes, our machines are designed for high-traffic environments such as arcades, theme parks, and entertainment centers. They are built to be durable, engaging, and user-friendly, providing a high return on investment for venue owners.
What makes your products stand out?
With 15 years of manufacturing experience, we pride ourselves on delivering high-quality, stable machines that are built to last. Our innovative designs ensure that our products stay fresh and engaging for players over time.
Do you provide after-sales service?
Yes, we offer comprehensive after-sales service, including technical support, spare parts, and maintenance advice. Our dedicated team ensures that your machines remain in top working condition.
How do you ensure the quality of your products?
Quality is our top priority. We follow strict quality control procedures throughout the production process. Each machine undergoes rigorous testing before being shipped to ensure it meets our high standards of performance and durability.
Can you help with the installation of the equipment?
Yes, we provide detailed installation instructions and can offer remote guidance. Depending on your location, we can also arrange for professional installation services to ensure the machines are set up correctly.
How long does it take to receive an order after placing it?
Delivery times vary based on order size and destination. Typically, for bulk orders, production takes 7-10 days, followed by shipping. We ensure efficient logistics to get your machines delivered as quickly as possible.
Do you provide spare parts for your machines?
Yes, we supply all necessary spare parts for our machines. We also offer maintenance kits and guidance to help you keep the machines in optimal working condition.
What is the warranty on your arcade machines?
We offer a standard 12-month warranty on all our machines. Extended warranty options are available depending on the specific contract. During the warranty period, we provide free technical support and replacement of defective parts.
Can I get a sample machine before placing a bulk order?
Yes, we offer sample machines for evaluation purposes. This allows you to test the quality and performance before committing to a larger order. Please contact our sales team for more information on sample orders.
How do I contact your customer service for support?
You can contact us via email or phone for any inquiries. Our office is located in Guangzhou, China, and we have a dedicated customer service team ready to assist you with any issues or questions.
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